This Terms of Service & Master Subscription Agreement (this “Agreement”) is a binding legal agreement between Utility Ranger LLC, a Florida limited liability company (“Utility Ranger,” “we,” “us,” or “our”), and the person or entity that registers for, accesses, or uses the Subscription Services (“Customer,” “you,” or “your”). By clicking “I Agree” (or a similar control), by executing an Order Form that references this Agreement, or by accessing or using the Subscription Services or the Sites, you agree to be bound by this Agreement. If you are entering into this Agreement on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that entity, in which case “Customer” refers to that entity.

This Agreement is effective as of the earlier of the date you first access or use the Subscription Services or the effective date of any Order Form that references this Agreement (the “Effective Date”). Utility Ranger and Customer are each a “Party” and together the “Parties.” If you do not agree to this Agreement, you must not access or use the Subscription Services or the Sites.

1. Definitions

1.1 “Affiliate” means any entity that controls, is controlled by, or is under common control with a Party.

1.2 “Admiral Add-On” or “Admiral Services” means the optional, paid, approval-only managed-assistance services described in Exhibit A, under which Utility Ranger performs certain configuration, data-entry, calculation, statement-preparation, or processing tasks at Customer’s direction. The Admiral Add-On is not generally available and is offered only to Customers that Utility Ranger approves in its sole discretion as described in Exhibit A. The Admiral Add-On is governed by this Agreement together with Exhibit A.

1.3 “Authorized User” or “User” means an individual whom Customer authorized to access or use the Subscription Services on Customer’s behalf, such as Customer’s employees, owners, or contractors.

1.4 “Customer Data” means any data, content, or information that Customer or its Users submit, upload, integrate, or otherwise make available through the Subscription Services, including property, unit, Resident, usage, rate, and billing information.

1.5 “Documentation” means the user guides, help materials, and specifications that Utility Ranger makes generally available for the Subscription Services.

1.6 “Account Activation Date” means the date on which Customer creates an account, completes Utility Ranger’s signup flow, and accepts this Agreement, or the effective date of any applicable Order Form, if different.

1.7 “Order Form” means Utility Ranger’s online registration, plan-selection, checkout, or signup process through which Customer selects a subscription plan, provides account and billing information, and accepts this Agreement, or any written ordering document that references this Agreement and is executed or accepted by the Parties.

1.8 “Payment Processor” means the third-party payment processor (currently Payload) that processes payments made through the Platform, including Resident payments where applicable. Utility Ranger is not the Payment Processor and does not take custody of Resident funds.

1.9 “Platform” or “Subscription Services” means Utility Ranger’s software-as-a-service offering, including the hosted software, applications, tools, integrations, APIs, AI-assisted features, and Documentation that Utility Ranger makes available to Customer under this Agreement.

1.10 “Properties and Units” means the real estate properties and the individual units (e.g., apartments, dwellings, or commercial spaces) that Customer owns or manages and adds to the Platform.

1.11 “Resident” means an individual or group lawfully occupying a Unit, including a tenant, lessee, occupant, or resident. Utility Ranger uses the term “Resident” throughout; Customer remains responsible for using legally appropriate terminology in its own leases, disclosures, and communications.

1.12 “Resident Charges” means the utility, rent, service, fee, administrative, and other amounts that Customer elects to allocate to, charge, or bill its Residents using the Platform.

1.13 “RUBS” means a Ratio Utility Billing System or similar methodology for allocating utility or service costs among Units based on factors such as occupancy, square footage, or fixtures, rather than on direct sub-metered consumption.

1.14 “Sites” means Utility Ranger’s websites, web applications, and mobile applications, and their content.

1.15 “Term” means the duration of this Agreement, as described in Section 5.

2. The Platform; Nature of the Services

2.1 Software, Not a Billing Service. The Platform is software that enables Customer to perform utility cost allocation and related tasks in-house. Utility Ranger is a software provider only. Utility Ranger is not, and does not act as, a utility, a public utility, a sub-metering company, a billing service or billing agent, a collection agency, a debt collector, a money transmitter, an escrow agent, or a provider of legal, tax, accounting, regulatory, or compliance advice. Customer, and not Utility Ranger, is the party that bills and collects from Residents.

2.2 RUBS-Focused Platform. The Platform supports ratio-based and similar allocation methodologies (including RUBS). The Platform is not designed to serve as a regulated sub-metered billing system of record. Where applicable law, a lease, or an attorney requires direct sub-metered billing or a methodology the Platform does not support, Customer is responsible for using an appropriate alternative; Utility Ranger does not represent that the Platform satisfies sub-metering or other requirements that fall outside ratio-based allocation. The Platform may also present other charges that Customer specifies, such as rent or other property-related amounts, on the same statement. Utility Ranger does not calculate, determine, or verify those charges. They are entered or supplied by Customer and are governed by Sections 6 and 7 in the same manner as any other Resident Charge.

2.3 Provision of Services. Subject to this Agreement, Utility Ranger will make the Subscription Services available to Customer beginning on the Account Activation Date and grants Customer a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Subscription Services during the Term solely for Customer’s internal business purposes in connection with the Properties and Units that Customer has added to the Platform.

2.4 Beta and New Features. Utility Ranger may offer pre-release, beta, evaluation, or early-access features (including new AI-assisted features). Such features are provided “AS IS,” may be modified or discontinued at any time, and are excluded from any service commitments. Customer’s use of such features is at Customer’s sole risk.

2.5 Changes to the Platform. Utility Ranger may modify, update, enhance, or discontinue features of the Platform from time to time. Utility Ranger will not materially decrease the core functionality of a plan Customer is paying for during a paid billing cycle without making a substantially equivalent capability available or permitting cancellation under Section 5.

3. Eligibility; Account Registration; Authorized Users

3.1 Eligibility. The Subscription Services are intended solely for use by real estate owners and property managers in connection with rental Units they own or manage. By registering, you represent and warrant that you are (i) a property manager responsible for at least one building containing one or more rental Units, or (ii) the owner of at least one building containing one or more rental Units, and that you are using the Subscription Services for lawful property-management and utility-allocation purposes. If Utility Ranger determines that you have breached this representation, Utility Ranger may immediately suspend or terminate your account and disclaims liability for doing so.

3.2 Account Registration. Customer must provide accurate, current, and complete registration information and keep it updated. Customer is responsible for maintaining the confidentiality of its login credentials and for all activity occurring under its account. Customer must notify Utility Ranger promptly of any unauthorized access or use.

3.3 Authorized Users. Customer may permit Authorized Users to access the Subscription Services. Each User should use unique credentials and must not share them. Customer is responsible for its Users’ access and use of, and conduct on, the Subscription Services, including any acts or omissions that would breach this Agreement, and including misuse of, or changes to or deletion of, Customer Data.

3.4 Electronic Communications and Signatures. Customer consents to receive communications from Utility Ranger electronically, including by email, through the Platform, or by posting to the Sites, and agrees that electronic acceptance of this Agreement and any Order Form has the same legal effect as a handwritten signature.

4. Subscription Plans, Fees, and Billing

4.1 Plans and Fees. Subscription fees are based on the number of active Units on the Platform and the plan Customer selects. Current plans are: (a) Cadet Plan, $2.00 per Unit per month; and (b) Commander Plan, $3.00 per Unit per month; in each case, or as otherwise set forth in the applicable Order Form or Utility Ranger’s then-current published pricing. The Admiral Add-On is not included in any subscription plan and is not generally available. Where Utility Ranger approves a Customer for the Admiral Add-On under Exhibit A, it is provided for an additional fee as set forth in the applicable Order Form or written confirmation, and is further governed by Exhibit A.

Base Subscription; Included Units. For accounts activated on or after June 1, 2026, a base subscription fee of $30.00 per month applies in addition to the per-Unit fees above and includes an allotment of up to ten (10) Units at no additional per-Unit charge. For each Unit above ten, the applicable per-Unit fee for Customer’s plan applies (for example, $3.00 per Unit per month on the Commander Plan). The ten included Units are an allotment and not a required minimum number of Units: a Customer with fewer than ten Units pays only the $30.00 monthly base fee, and no per-Unit fee applies until the account exceeds ten Units. The base fee begins at the end of the free trial described in Section 4.2. Accounts activated before June 1, 2026 continue on their existing pricing unless changed under Section 4.9.

4.2 Free Trial. Utility Ranger may offer a free trial or promotional trial period from time to time, as described in the applicable signup flow, Order Form, or published pricing terms at the time Customer registers. The trial period begins on the Account Activation Date and is not extended, restarted, or tolled by any delay in adding Properties or Units, configuring the account, or sending a first bill. Unless otherwise stated during signup, the current free trial period is 60 days. Utility Ranger may modify, shorten, extend, or discontinue free trial offers prospectively at any time, but any such change will not reduce a trial period already granted to an existing Customer unless required by law or due to misuse, fraud, or violation of this Agreement.

4.3 Automatic Monthly Billing. After the free trial, subscription fees are charged automatically each month to the payment method on file, on the same calendar day each month corresponding to the date the first payment was charged. Fees are calculated based on the number of active Units on the Platform at the time of the charge.

4.4 Changes to Active Units. Subscription fees adjust automatically based on changes to the number of active Units, with adjustments taking effect in the next billing cycle. A Unit that is active for any part of a billing cycle may be charged for that cycle.

4.5 No Invoicing. Utility Ranger does not issue invoices. Subscription fees are processed automatically based on active Units. Customer may view account, transaction, and billing activity through the Platform.

4.6 Resident Payments; Payment Processor. Payments made by Residents through the Platform are processed by the Payment Processor (currently Payload) and are subject to the Payment Processor’s own agreement and fees. Utility Ranger does not directly process payments, does not take custody of Resident funds, and is not responsible for the Payment Processor’s services. Any Resident-side fees (such as ACH, convenience, return, or chargeback fees) are governed by the Payment Processor’s terms. Customer is responsible for reviewing and accepting the Payment Processor’s agreement at payload.com/processing-agreement.

Settlement. Resident payments processed through the Payment Processor settle directly into the bank, property, trust, or brokerage account that Customer designates. Those funds do not pass through, and are not held in, any account owned or controlled by Utility Ranger. Utility Ranger does not receive, hold, disburse, direct, or exercise control over Resident funds at any time, and does not act as a money transmitter, escrow agent, or custodian with respect to them.

Customer is solely responsible for designating an appropriate settlement account and for ensuring that its receipt, handling, and disbursement of Resident funds complies with applicable law, including any requirement to deposit rent or other funds into a real estate broker trust account, escrow account, or segregated account, and any related licensing, recordkeeping, or fiduciary obligation. Utility Ranger does not verify the type, ownership, or regulatory status of any account Customer designates.

4.7 Taxes. Fees are exclusive of taxes. Customer is responsible for all sales, use, and similar taxes associated with its purchase, excluding taxes based on Utility Ranger’s net income.

4.8 Failed Payments; Reactivation. If a subscription payment fails, Utility Ranger will notify Customer by email. Customer must resolve the issue within 10 calendar days to avoid suspension. A reactivation fee of $25 may apply to reinstate a suspended account.

4.9 Price Changes. Utility Ranger may change subscription pricing on at least 30 days’ notice (which may be provided by email or through the Platform). Price changes take effect on Customer’s next billing cycle following the notice period. Customer’s continued use after a price change takes effect constitutes acceptance; if Customer does not agree, Customer may cancel under Section 5.

4.10 Non-Refundable; No Long-Term Commitment. Except as expressly stated in this Agreement or required by law, fees are non-refundable and partial-month fees are not prorated or refunded. Consistent with Utility Ranger’s month-to-month model, Customer is not required to commit to any minimum term.

5. Term; Cancellation; No Long-Term Contract

5.1 Month-to-Month Term. This Agreement begins on the Effective Date and continues on a month-to-month basis for as long as there are active Units on the Platform or Customer otherwise uses the Subscription Services. There is no fixed term and no long-term contract. This Agreement does not automatically renew into any multi-month or annual commitment.

5.2 Cancellation by Customer. Customer may cancel at any time through the Platform or by contacting Utility Ranger. Cancellation takes effect at the end of the then-current billing cycle. Partial-cycle fees are non-refundable.

5.3 Effect of Cancellation or Termination. Upon cancellation or termination, Customer’s right to access the Subscription Services ends, and Customer must cease use. Customer is responsible for exporting or retaining its Customer Data before the effective date of cancellation or termination. Cancellation or termination does not relieve Customer of payment obligations accrued before the effective date.

5.4 Data Retention After Termination. Following cancellation or termination, Utility Ranger may disable Customer’s access to the Subscription Services and may retain, soft-delete, delete, or de-identify Customer Data in accordance with its data-retention practices, the Privacy Policy, and applicable law. Utility Ranger may retain certain records as reasonably necessary for legal, compliance, audit, billing, backup, dispute-resolution, fraud-prevention, security, or legitimate business purposes. Customer is responsible for exporting or retaining its Customer Data before cancellation or termination and should not rely on Utility Ranger as its system of record or sole backup.

6. Customer Responsibilities and Sole Billing Responsibility

6.1 Customer Controls All Billing Decisions. Customer alone determines, and is solely responsible for: (a) whether to bill any Resident for any utility, service, fee, or charge; (b) which allocation method or formula to use (including any RUBS method); (c) the rates, fees, administrative charges, and any owner-portion, owner-retained, or common-area portions to apply; (d) which Units and Residents to bill and for which periods; (e) the timing of billing; and (f) the form, content, and delivery of all Resident-facing statements, disclosures, and communications.

6.2 Accuracy and Integrity of Customer Data. Customer is solely responsible for the accuracy, completeness, legality, and timeliness of all Customer Data, including utility bills, meter or usage data, occupancy, square footage, rates, and Resident information. Utility Ranger does not independently verify Customer Data and is not responsible for results derived from inaccurate, incomplete, or unlawful Customer Data.

6.3 Outputs Are Tools, Not Determinations. Calculations, allocations, statements, estimates, and other outputs generated by the Platform (including any AI-assisted outputs) are provided to assist Customer and are based on the data and parameters Customer supplies or selects. They are not legal, financial, tax, or compliance determinations. Customer is responsible for reviewing all outputs before relying on them or delivering them to Residents.

6.4 Collections and Non-Payment. Customer is responsible for collecting Resident Charges and for handling non-payment, late fees, and delinquency in accordance with applicable law and Customer’s leases. Utility Ranger does not guarantee that Customer will collect any amount from any Resident and is not responsible for uncollected amounts.

6.5 Backups. Customer is responsible for maintaining its own copies and backups of Customer Data outside the Platform.

7. Compliance With Laws; Jurisdictional Restrictions; No Professional Advice

7.1 Customer’s Compliance Obligation. Customer is solely responsible for ensuring that its billing practices and its use of the Subscription Services comply with all applicable federal, state, and local laws, regulations, ordinances, utility-commission rules, and lease obligations in every jurisdiction where a Property is located, including laws governing utility allocation and RUBS, permissible fees and administrative charges, required Resident disclosures and notices, metering and sub-metering, billing transparency, security-deposit and late-fee rules, fair-housing requirements, and consumer-protection and debt-collection laws.

7.2 Jurisdictional Restrictions; No Legality Representation. Customer acknowledges that some jurisdictions restrict, condition, or prohibit RUBS or the allocation of certain utilities (for example, gas or electricity) to Residents, and that many jurisdictions impose specific formula, fee, disclosure, metering, or consent requirements. By way of example and not limitation, states such as California, New Jersey, North Carolina, and Texas maintain detailed and evolving requirements in this area. Utility Ranger makes no representation or warranty, and expressly disclaims any, regarding whether any allocation method, utility type, fee, or billing practice is lawful in any jurisdiction. Determining and satisfying applicable requirements is Customer’s sole responsibility.

7.3 No Legal, Tax, or Compliance Advice. Utility Ranger does not provide legal, tax, accounting, regulatory, or other professional advice. Nothing made available through the Subscription Services, the Sites, support channels, onboarding, the Admiral Add-On, or any Utility Ranger personnel constitutes such advice or creates any duty of Utility Ranger to ensure Customer’s compliance. Customer should consult a qualified landlord-tenant attorney and other advisors regarding its specific circumstances and jurisdiction before billing Residents.

7.4 Customer Permissions and Consents. Customer is solely responsible for obtaining and maintaining all governmental, utility-company, and other permissions, registrations, and consents required to allocate or bill utility costs to Residents in each jurisdiction.

7.5 Sample, Template, and Illustrative Materials. From time to time, Utility Ranger may make available sample or template materials, including sample utility billing addenda, sample lease language, sample Resident notices, letters, emails, statements, and disclosures, calculation examples, onboarding materials, and other illustrative documents, whether provided through the Platform, by email, during onboarding, in connection with the Admiral Add-On, or otherwise (collectively, “Sample Materials”). Sample Materials are provided solely as general, non-jurisdiction-specific illustrations for Customer’s convenience and internal reference.

Sample Materials are not legal advice, are not prepared for Customer’s specific circumstances, portfolio, or jurisdiction, and are not represented to be complete, current, accurate, sufficient, or compliant with the laws of any jurisdiction. Customer is solely responsible for reviewing, revising, and approving any Sample Material with its own legal counsel before adopting, distributing, delivering, or relying on it, and for confirming that any resulting document or communication complies with all applicable federal, state, and local laws, lease terms, and regulatory requirements in each jurisdiction where a Property is located.

Utility Ranger has no obligation to update, correct, or maintain Sample Materials and assumes no responsibility or liability for the legality, sufficiency, enforceability, accuracy, or consequences of any Sample Material, or of any document or communication that Customer derives from, adapts from, or bases on a Sample Material. Customer’s use of any Sample Material is at Customer’s sole risk, and Customer’s indemnification obligations under Section 21 extend to any claim arising out of or relating to Customer’s use of, or reliance on, any Sample Material.

7.6 Suggested Resident Responses. From time to time, whether through Utility Ranger personnel, support channels, the Admiral Add-On, or automated or AI-assisted features within the Platform, Utility Ranger may provide Customer with proposed or draft language responding to a Resident inquiry, question, objection, or dispute (collectively, “Suggested Responses”). Suggested Responses are drafting starting points offered solely for Customer’s internal consideration.

Suggested Responses are not legal, compliance, regulatory, tax, or accounting advice. They are not a determination that any charge, allocation, disclosure, or billing practice is lawful, accurate, or appropriate. They are not a representation that any proposed language is accurate, complete, current, or compliant in Customer’s jurisdiction, consistent with Customer’s leases, or suitable for the Resident’s specific circumstances. Utility Ranger does not review Customer’s leases, does not evaluate Customer’s jurisdiction-specific obligations, and does not investigate the facts underlying any Resident inquiry, and Customer shall not infer any such review, evaluation, or investigation from the provision of a Suggested Response.

Condition of Use. Customer shall not deliver any Suggested Response, in whole or in part, to any Resident without first independently reviewing it, revising it as Customer determines appropriate, and confirming that it is accurate, complete, and appropriate for the Resident, the lease, and the applicable jurisdiction. Customer determines, in its sole discretion and as its own editorial and legal decision, whether and what to communicate to any Resident, and Customer is responsible for consulting its own legal counsel where the subject matter warrants.

Non-Reliance. Customer acknowledges and agrees that it does not rely, and will not rely, on Utility Ranger for legal, compliance, or regulatory judgment regarding any Resident communication, and that Utility Ranger’s provision of a Suggested Response does not create any advisory, consulting, fiduciary, or professional relationship, and does not give rise to any duty of care with respect to the content, accuracy, legality, or consequences of any Resident communication.

Responsibility and Indemnity. Customer is solely responsible for every communication it delivers to a Resident, including any communication derived from, adapted from, or based on a Suggested Response. Utility Ranger assumes no responsibility or liability for the content, accuracy, legality, sufficiency, or consequences of any Suggested Response or of any communication Customer derives from one. Customer’s indemnification obligations under Section 21 extend to any claim arising out of or relating to any such communication.

8. Resident Disclosures and Consent

8.1 Lease Disclosures and Addenda. Customer is solely responsible for ensuring that each Resident has received, and where required agreed to, proper lease provisions, addenda, or other disclosures describing: (a) the utility billing method used (e.g., RUBS), including how charges are calculated; (b) any fees or administrative charges; (c) when and how charges are billed and due; (d) dispute resolution procedures; and (e) any other disclosures required by applicable law.

8.2 Resident Consent. Customer represents that, for each Resident it bills using the Platform, Customer has secured (or will secure before billing) the Resident’s agreement or legally sufficient basis to be billed for the applicable charges. Utility Ranger does not require Customer to demonstrate such consent and assumes no responsibility for confirming it.

8.3 Billing Transparency. Where a jurisdiction requires sharing underlying utility bills with Residents, Customer is responsible for doing so. Customer should redact sensitive information (such as account numbers) before sharing or uploading bills for sharing.

8.4 Customer Is the Biller of Record. Customer is, and will at all times represent itself to Residents as, the biller of record for all Resident Charges. Every lease, lease addendum, notice, statement, letter, and other Resident-facing material must identify Customer, or Customer’s designated management entity, as the party billing the Resident, as the party imposing the charges, and as the party responsible for the billing relationship. Customer will not describe, characterize, hold out, or represent Utility Ranger as the biller, the biller of record, the utility or service provider, the party assessing or imposing any charge, or the party responsible for the billing relationship with any Resident. Customer’s obligations under this Section apply whether or not Customer subscribes to the Admiral Add-On.

8.5 No Reference to Utility Ranger in Resident-Facing Materials. Customer shall not name, reference, identify, or otherwise disclose Utility Ranger, and shall not use Utility Ranger’s name, trademarks, logos, or branding, in any lease, lease addendum, notice, letter, statement, disclosure, email, text message, posting, portal content, or other document or communication directed to or made available to Residents, without Utility Ranger’s prior written consent. Where a Resident-facing document must describe the method or system used to allocate or bill utility costs, Customer will use a generic description such as an in-house billing platform or an internal software platform. This Section does not limit any disclosure Customer is required to make by applicable law. If Customer believes applicable law requires identifying Utility Ranger in a Resident-facing document, Customer will notify Utility Ranger in writing before making the disclosure and will limit the disclosure to what the law requires. A breach of this Section is a material breach of this Agreement for purposes of Section 22.2.

9. Resident Communications, Disputes, and Chargebacks

9.1 Customer Owns the Resident Relationship. Customer is responsible for all communications with its Residents and for handling Resident questions, complaints, and disputes regarding Resident Charges. Utility Ranger does not mediate, adjudicate, or handle disputes between Customer and its Residents.

9.2 Chargebacks and Refunds. Chargebacks and refunds relating to Resident payments are governed by the Payment Processor’s terms and processes. Customer is responsible for any refunds it elects to issue and for any chargebacks initiated by Residents.

9.3 No Liability for Resident Claims. As between the Parties, Customer is responsible for, and Utility Ranger is not liable for, any claim by a Resident arising out of or relating to Customer’s billing practices, including any claim that amounts billed are incorrect, unlawful, unauthorized, deceptive, or not properly disclosed.

9.4 Delivery of Customer Billing Statements. As a feature of the Subscription Services, the Platform delivers Customer’s billing statements to Residents by email. If Customer elects to enable text-message delivery, the Platform may also send a text message directing the Resident to that billing statement. At Customer’s request or configuration, the Platform can re-deliver a statement previously issued. Customer directs and authorizes Utility Ranger to deliver those statements solely as Customer’s technology provider and delivery conduit.

Scope Limitation. The Subscription Services do not include, and Utility Ranger does not: (a) place telephone calls to Residents; (b) send payment reminders, past-due notices, delinquency notices, demand letters, or any other communication seeking payment of an outstanding balance; (c) engage in collection activity or attempt to collect any debt from any Resident; (d) negotiate, settle, adjust, or waive any Resident Charge; or (e) originate any communication to a Resident on Utility Ranger’s own behalf. Every statement and message delivered through the Platform is Customer’s communication, generated from Customer’s data and Customer’s configured settings, and presented to Residents as originating from Customer or from Customer’s designated billing brand. Utility Ranger is not a debt collector, billing agent, biller of record, or party to the billing relationship between Customer and any Resident.

Customer Responsibilities. Customer is solely responsible for: (a) the content, accuracy, timing, and legality of each statement delivered through the Platform; (b) determining whether to enable text-message delivery, and obtaining and maintaining all consents, notices, disclosures, and permissions required for the delivery methods Customer selects, including any consent required under the Telephone Consumer Protection Act, the CAN-SPAM Act, and applicable state text-messaging, consumer-protection, landlord-tenant, and utility-billing laws; (c) maintaining accurate and current Resident contact information; and (d) promptly processing and honoring any Resident opt-out, revocation of consent, or do-not-contact request, including any such request received outside the Platform.

Text-Message Delivery and Opt-Out. Where Customer enables text-message delivery, each text message identifies Customer or Customer’s designated billing brand as the sender and includes instructions for the Resident to opt out of further messages. If a Resident opts out, the Platform ceases text-message delivery to that Resident, continues delivering statements by email, and provides the Resident a method to resume text messages. The Platform notifies Customer when a Resident opts out or resumes. These features are provided as a convenience and do not transfer to Utility Ranger any responsibility for Customer’s consent obligations under this Section, which remain solely Customer’s.

Indemnity. Customer’s indemnification obligations under Section 21 expressly extend to any claim arising out of or relating to statements or messages delivered through the Platform to Residents, including any claim under the Telephone Consumer Protection Act, the CAN-SPAM Act, or any state text-messaging, consumer-protection, or debt-collection statute, and any claim asserting that Utility Ranger acted as a debt collector, billing agent, or biller of record with respect to any Resident.

10. Acceptable Use; Prohibited Conduct

Customer shall not, and shall not permit any User or third party to:

(a) sublicense, resell, rent, lease, distribute, or make the Subscription Services available to any third party except as expressly permitted;

(b) modify, translate, or create derivative works of the Subscription Services;

(c) reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, structure, or underlying ideas of the Subscription Services, except to the limited extent applicable law prohibits this restriction;

(d) use the Subscription Services to build, train, or improve a competing product or service, or for any benchmarking or competitive-analysis purpose;

(e) introduce any virus, malware, or harmful code, or interfere with or disrupt the integrity, performance, or security of the Subscription Services or the data they contain;

(f) attempt to gain unauthorized access to the Subscription Services or related systems or networks, or circumvent any access, usage, or technical-protection control;

(g) use the Subscription Services in violation of any applicable law or to upload or transmit unlawful, infringing, defamatory, harassing, deceptive, or fraudulent content;

(h) submit content that infringes or misappropriates any third party’s intellectual property, privacy, or publicity rights, or that Customer does not have the right to submit;

(i) impose an unreasonable or disproportionately large load on Utility Ranger’s infrastructure; or

(j) engage in any activity prohibited by Section 12, which applies in addition to this Section.

11. Intellectual Property; License; Reservation of Rights; Feedback

11.1 Utility Ranger Ownership. Utility Ranger and its licensors retain all right, title, and interest in and to the Subscription Services, the Sites, the Documentation, and all related software, technology, designs, user interfaces, workflows, methodologies, text, graphics, data compilations, trademarks, and other intellectual property, including all modifications and improvements. Except for the limited rights expressly granted, no rights are granted to Customer by implication, estoppel, or otherwise.

11.2 Customer Data Ownership. As between the Parties, Customer retains all right, title, and interest in and to Customer Data. Customer grants Utility Ranger a worldwide, non-exclusive, royalty-free license to host, copy, process, transmit, display, and use Customer Data as necessary to provide, secure, maintain, and improve the Subscription Services and as otherwise permitted by this Agreement and the Privacy Policy.

11.3 Aggregated and De-Identified Data. Utility Ranger may create and use aggregated and de-identified data derived from use of the Subscription Services (data that does not identify Customer, any User, or any individual) for any lawful business purpose, including operating, securing, analyzing, and improving the Subscription Services, provided Utility Ranger does not re-identify such data or disclose it in a form that identifies Customer or any individual.

11.4 Feedback. If Customer provides suggestions, ideas, or feedback, Customer grants Utility Ranger a perpetual, irrevocable, worldwide, royalty-free, fully paid-up, sublicensable license to use and incorporate that feedback without restriction or obligation.

11.5 Reservation of Rights. All rights not expressly granted to Customer are reserved by Utility Ranger and its licensors.

12. Artificial Intelligence, Automated Access, and Anti-Scraping

12.1 Prohibited Automated Access and Data Collection. Customer shall not, and shall not permit, enable, or assist any person, third party, or automated system to: (a) access, search, scrape, crawl, spider, harvest, index, monitor, or copy any portion of the Platform, the Sites, the Documentation, or their content using any robot, spider, scraper, crawler, bot, script, automated agent, headless browser, data-extraction tool, or other automated or manual process not expressly authorized in writing by Utility Ranger; (b) aggregate, compile, republish, redistribute, resell, or create derivative or competing datasets from any Platform or Site content; or (c) circumvent, disable, bypass, or interfere with any rate-limiting, access-control, authentication, robots-exclusion, or other technical-protection measure.

12.2 No AI/ML Training or Text and Data Mining. Customer shall not, and shall not permit any third party or system to, use, reproduce, ingest, or process any portion of the Platform, the Sites, the Documentation, or any Utility Ranger content, output, user interface, workflow, screen, or data to develop, train, fine-tune, evaluate, benchmark, ground, or improve any artificial intelligence, machine learning, large-language, generative, or similar model or system, or to perform any text or data mining. This restriction applies regardless of whether the activity is conducted manually or by automated means and regardless of commercial purpose.

12.3 Reservation of Rights; Withholding of Consent. Utility Ranger expressly reserves all rights in the Platform, the Sites, the Documentation, and all related content and data, and does not grant any license, by implication, estoppel, or otherwise, to use any of the foregoing for artificial-intelligence or machine-learning training or for text or data mining. To the maximum extent permitted by applicable law, Utility Ranger expressly opts out of, withholds consent to, and reserves all rights against any text-and-data-mining or AI/ML-training exception, limitation, or implied license that might otherwise apply. The restrictions in this Section are in addition to, and do not limit, the protections afforded by applicable intellectual-property, computer-fraud, trade-secret, and contract laws.

12.4 Utility Ranger Authorized Use Only. Only Utility Ranger and its authorized service providers may deploy automated processing or AI/ML features within or in connection with the Platform, and only as described in Section 13 and the Privacy Policy.

12.5 Consequences of Violation. Customer acknowledges that any violation of this Section would cause Utility Ranger immediate and irreparable harm for which monetary damages would be an inadequate remedy. Accordingly, in addition to all other remedies available at law or in equity, Utility Ranger is entitled to seek injunctive and other equitable relief without the necessity of posting a bond. Utility Ranger may also immediately suspend or terminate access for any suspected violation and pursue all available legal remedies, including claims under applicable computer-fraud and trade-secret laws. Customer shall reimburse Utility Ranger for all costs and expenses incurred in investigating, preventing, remediating, and enforcing against any violation of this Section, including reasonable attorneys’ fees and technical investigation costs. The remedies in this Section are cumulative and in addition to, and not exclusive of, any other remedy available to Utility Ranger at law or in equity.

13. Responsible AI and Data Governance

13.1 How Utility Ranger Uses AI. Utility Ranger may use artificial intelligence and automation within the Platform to assist with tasks such as data extraction, exception detection, billing preparation, reporting, and customer support. Utility Ranger designs its AI-assisted features with attention to fairness, transparency, reliability, security, and accountability.

13.2 Human Oversight; Customer Review. AI-assisted outputs are intended to support, not replace, human judgment. Material billing outputs are subject to human review, and Customer remains responsible for reviewing and approving outputs before relying on them or delivering them to Residents, as described in Sections 6 and (for Admiral Services) Exhibit A.

13.3 Use of Customer Data with AI. Utility Ranger does not sell Customer Data and does not use Customer Data containing personal information to train publicly available, general-purpose AI models. Where Utility Ranger uses third-party AI services to provide features, it seeks to use providers that do not train their general models on Customer Data submitted through the Platform. Utility Ranger may use aggregated and de-identified data as described in Section 11.3.

13.4 No Warranty of AI Outputs. AI-assisted features may produce errors or incomplete results. Utility Ranger does not warrant the accuracy or completeness of any AI-assisted output, and Customer’s reliance on such output is governed by Sections 6, 18, 19, and 20.

13.5 Data Governance. Utility Ranger maintains administrative, technical, and organizational practices designed to govern access to and use of Customer Data consistent with this Agreement and the Privacy Policy.

13.6 AI-Assisted Drafting Features. The Platform may offer features that use artificial intelligence to generate Suggested Responses or other draft Resident-facing language. Customer operates these features. Output is generated automatically in response to Customer’s request, based on Customer’s data and the information Customer supplies, and is presented directly to Customer. Utility Ranger personnel do not review, verify, or approve AI-generated output before it is presented to Customer.

AI-generated output may contain errors, omissions, outdated information, or statements that are inaccurate or inappropriate for Customer’s jurisdiction, Customer’s leases, or the Resident’s circumstances. AI-generated output does not reflect legal review and is not a compliance determination. Utility Ranger does not warrant the accuracy, completeness, currency, or suitability of any AI-generated output, as provided in Section 13.4.

Section 7.6 applies in full to AI-generated Suggested Responses. Customer shall review, and revise where appropriate, all AI-generated output before use, and shall not deliver AI-generated output to any Resident without that review. Customer is the sole decision-maker regarding whether and what to communicate to any Resident.

14. Confidentiality

14.1 Definition. “Confidential Information” means non-public information disclosed by one Party to the other that is designated as confidential or that reasonably should be understood to be confidential, including Utility Ranger’s pricing, non-public features, methodologies, and Documentation, and Customer’s non-public business and Resident information. Confidential Information does not include information that is or becomes public through no fault of the receiving Party, was rightfully known without obligation of confidentiality, is independently developed, or is rightfully received from a third party without restriction.

14.2 Obligations. The receiving Party will use the disclosing Party’s Confidential Information only to exercise its rights and perform its obligations under this Agreement, will protect it using at least reasonable care, and will limit access to those who need it and are bound by confidentiality obligations. A Party may disclose Confidential Information if required by law, provided (where lawful) it gives reasonable notice to the other Party.

15. Data Security; Privacy

15.1 Security. Utility Ranger maintains administrative, technical, and physical safeguards designed to protect Customer Data against unauthorized access, use, alteration, loss, or disclosure, and regularly reviews and works to improve those practices. Utility Ranger’s security program is designed with reference to the SOC 2 framework. Customer acknowledges that no method of transmission or electronic storage is completely secure, that Utility Ranger does not guarantee absolute security, and that nothing in this Section constitutes a warranty or guarantee of any particular security outcome, certification status, or freedom from unauthorized access. This Section describes Utility Ranger’s practices and is not an express warranty for purposes of Section 18.

15.2 Privacy Policy. Utility Ranger’s collection and use of personal information in connection with the Sites and Subscription Services is described in our Privacy Policy, set out on the Privacy Policy tab of this page and incorporated by reference. Customer is responsible for providing any notices to, and obtaining any consents from, its Residents and personnel required for Customer to submit their information to the Platform.

15.3 Security Incident Response and Notification. If Utility Ranger becomes aware of a confirmed security incident resulting in the unauthorized access to or acquisition of Customer Data within Utility Ranger’s control, Utility Ranger will investigate without undue delay, will take reasonable steps to contain, mitigate, and remediate the incident, and will notify Customer without undue delay and in accordance with applicable legal requirements, providing information reasonably available to Utility Ranger at the time regarding the nature of the incident and the steps taken in response.

Notification runs to Customer. As between the Parties, Customer is responsible for determining whether notification to Residents, regulators, or any other party is required, and for making any such notification, including where Customer is the owner or controller of the affected data. Utility Ranger’s notification to Customer is not, and shall not be construed as, an acknowledgment of fault, liability, or breach of this Agreement by Utility Ranger.

16. Third-Party Services and Integrations

16.1 Third-Party Services. The Subscription Services may interoperate with third-party products and services, including the Payment Processor and property-management systems such as AppFolio, Buildium, Rent Manager, PropertyWare, and DoorLoop. Such third-party products and services are provided by their respective providers and are governed by those providers’ own terms. Utility Ranger does not control and is not responsible for third-party products or services, and Customer’s use of them is at Customer’s own risk.

16.2 Integrations and Data Exchange. If Customer enables an integration, Customer authorizes Utility Ranger to access and exchange Customer Data with the third-party service as needed to provide the integration. Utility Ranger is not responsible for any third party’s acts, omissions, data handling, or availability.

17. Customer Representations and Warranties

Customer represents and warrants, on a continuing basis, that: (a) it has the authority to enter into this Agreement; (b) it has all rights, consents, and permissions necessary to submit Customer Data and to use the Subscription Services as contemplated; (c) its Customer Data and its use of the Subscription Services do not and will not violate any applicable law (including fair-housing, consumer-protection, privacy, and utility-billing laws) or infringe or misappropriate any third party’s rights; (d) it has secured, or will secure before billing, each applicable Resident’s agreement or legally sufficient basis to be billed; and (e) the information it provides to Utility Ranger is accurate, current, and complete.

18. Disclaimer of Warranties

EXCEPT AS EXPRESSLY STATED IN THIS AGREEMENT, THE SUBSCRIPTION SERVICES, THE SITES, AND ALL RELATED CONTENT AND OUTPUTS ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE MAXIMUM EXTENT PERMITTED BY LAW, UTILITY RANGER AND ITS AFFILIATES, LICENSORS, AND SUPPLIERS DISCLAIM ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WITHOUT LIMITING THE FOREGOING, UTILITY RANGER DOES NOT WARRANT THAT: (A) THE SUBSCRIPTION SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE; (B) ANY CALCULATION, ALLOCATION, OR AI-ASSISTED OUTPUT WILL BE ACCURATE OR COMPLETE; (C) USE OF THE SUBSCRIPTION SERVICES WILL ENSURE COMPLIANCE WITH, OR WILL NOT VIOLATE, ANY LAW OR REGULATION IN ANY JURISDICTION; (D) ANY ALLOCATION METHOD, UTILITY TYPE, OR FEE IS LAWFUL IN ANY JURISDICTION; OR (E) USE OF THE SUBSCRIPTION SERVICES WILL RESULT IN ANY PARTICULAR LEVEL OF COLLECTIONS, COST RECOVERY, REVENUE, OR PROFIT.

19. Assumption of Risk; Release

Customer assumes all risk arising from its billing practices and its use of the Subscription Services. To the maximum extent permitted by law, Customer releases Utility Ranger and its Affiliates, licensors, suppliers, and their respective officers, directors, employees, agents, and contractors (the “Utility Ranger Parties”) from responsibility and liability for: (a) any errors or miscalculations in the allocation of utility costs to Residents; (b) any overbilling or underbilling of Residents; (c) Customer’s decision to use any particular allocation method, utility type, fee, or administrative charge in any jurisdiction; (d) Customer’s decision to pass through any utility cost or any Utility Ranger fee to Residents; (e) Customer’s inability to collect from Residents; (f) any claim brought by a Resident relating to Customer’s billing; and (g) any other loss or damage arising from Customer’s use of the Subscription Services, except to the extent finally determined to result from Utility Ranger’s gross negligence or willful misconduct.

20. Limitation of Liability

20.1 Exclusion of Indirect Damages. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE UTILITY RANGER PARTIES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOST BUSINESS, OR LOSS OR CORRUPTION OF DATA, REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

20.2 Liability Cap. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE UTILITY RANGER PARTIES’ TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE SUBSCRIPTION SERVICES WILL NOT EXCEED THE TOTAL FEES PAID BY CUSTOMER TO UTILITY RANGER IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

20.3 Basis of the Bargain. The limitations in this Section are a fundamental basis of the bargain between the Parties and apply notwithstanding the failure of essential purpose of any limited remedy. Some jurisdictions do not allow certain exclusions or limitations, so some of the above may not apply to Customer; in such case, liability is limited to the maximum extent permitted by law. These limitations do not limit Customer’s payment obligations or Customer’s indemnification obligations under Section 21.

21. Indemnification

Customer will defend, indemnify, and hold harmless the Utility Ranger Parties from and against any third-party claim, demand, suit, or proceeding, and any resulting losses, damages, liabilities, settlements, costs, and reasonable attorneys’ fees, arising out of or relating to: (a) Customer’s billing practices, including the calculation, allocation, assessment, disclosure, or collection of Resident Charges, and including any task performed by Utility Ranger at Customer’s direction under the Admiral Add-On; (b) Customer Data, including its accuracy, legality, and use, and any claim that it infringes or misappropriates a third party’s rights; (c) Customer’s breach of this Agreement or of any representation or warranty; (d) Customer’s violation of any applicable law, including fair-housing, consumer-protection, privacy, debt-collection, or utility-billing laws; (e) any claim by a Resident relating to Customer’s billing, charges, or disclosures; and (f) Customer’s failure to obtain required Resident consents or to provide required disclosures. Utility Ranger may, at its expense, assume the exclusive defense and control of any matter subject to indemnification, in which case Customer will reasonably cooperate.

22. Suspension and Termination

22.1 Suspension. Utility Ranger may suspend or restrict Customer’s access, in whole or in part, immediately and without prior notice, if Utility Ranger reasonably believes there is (a) a security, fraud, or unauthorized-access risk; (b) a violation of Section 10 or Section 12; (c) non-payment beyond the cure period; or (d) a legal or regulatory requirement to do so. Utility Ranger will use reasonable efforts to provide notice where practicable.

22.2 Termination for Cause. Either Party may terminate this Agreement for the other Party’s material breach that remains uncured 30 days after written notice. Utility Ranger may terminate immediately for Customer’s breach of Sections 3.1, 10, 12, or 14, or for conduct that creates legal or security risk.

22.3 Effect. Sections that by their nature should survive termination will survive, including Sections 1, 6 through 21, 23, and 24. Termination does not relieve Customer of accrued payment obligations.

23. Dispute Resolution; Arbitration; Class Waiver; Governing Law

23.1 Governing Law. This Agreement is governed by the laws of the State of Florida, without regard to its conflict-of-laws rules.

23.2 Binding Arbitration. Except as provided in Section 23.4, any dispute, claim, or controversy arising out of or relating to this Agreement or the Subscription Services will be resolved by final and binding arbitration administered by the American Arbitration Association under its applicable rules. The arbitration will be seated in Broward County, Florida, and may, at the electing Party’s option, be conducted by written submissions, telephone, or videoconference. The Federal Arbitration Act governs the interpretation and enforcement of this Section. Judgment on the award may be entered in any court of competent jurisdiction.

23.3 Class-Action Waiver. All disputes must be brought in a Party’s individual capacity and not as a plaintiff or class member in any purported class, collective, or representative proceeding. The Parties waive any right to a jury trial and to participate in a class action.

23.4 Exceptions. Either Party may (a) bring an individual claim in small-claims court if it qualifies, and (b) seek injunctive or other equitable relief in a court of competent jurisdiction for actual or threatened infringement, misappropriation, or violation of its intellectual property, Confidential Information, or Section 12 (Artificial Intelligence, Automated Access, and Anti-Scraping). For any matter not subject to arbitration, the Parties consent to the exclusive jurisdiction of the state and federal courts located in Broward County, Florida.

23.5 Severability of This Section. If the class-action waiver in Section 23.3 is found unenforceable with respect to a particular claim or request for relief, that claim or request for relief will be severed from arbitration and resolved exclusively in the courts identified in Section 23.4, and all other claims will proceed in arbitration. If Section 23.3 is found unenforceable in its entirety, Section 23.2 will be void in its entirety and all disputes will be resolved in the courts identified in Section 23.4. In no event will any dispute be arbitrated on a class, collective, or representative basis.

24. General Provisions

24.1 Changes to This Agreement. Utility Ranger may update this Agreement from time to time. For material changes, Utility Ranger will provide notice by email, through the Platform, or by posting to the Sites, and will update the “Last Revised” date. Changes take effect on the date stated in the notice (or upon posting if no date is stated). Customer’s continued use after changes take effect constitutes acceptance; if Customer does not agree, Customer may cancel under Section 5.

24.2 Assignment. Customer may not assign or transfer this Agreement without Utility Ranger’s prior written consent. Utility Ranger may assign this Agreement to an Affiliate or in connection with a merger, acquisition, reorganization, or sale of assets. Any prohibited assignment is void.

24.3 Notices. Notices to Utility Ranger must be sent to [email protected] and, if by mail, to Utility Ranger LLC, Attn: Legal Department, 66 W Flagler Street, Suite #900, PMB 11488, Miami, FL 33130. Notices to Customer may be sent to the email or account on file.

24.4 Force Majeure. Neither Party is liable for failure or delay caused by events beyond its reasonable control, including acts of God, labor disputes, internet or telecommunications failures, third-party service failures, governmental action, or other force-majeure events. This Section does not excuse Customer’s payment obligations for Subscription Services already provided.

24.5 Severability; Waiver. If any provision is held unenforceable, it will be modified to the minimum extent necessary or severed, and the remaining provisions remain in effect. A Party’s failure to enforce any provision is not a waiver.

24.6 Equitable Relief. Customer acknowledges that breach of Sections 11, 12, or 14 may cause irreparable harm for which damages are inadequate, and that Utility Ranger is entitled to seek equitable relief without posting a bond, in addition to other remedies.

24.7 Relationship of the Parties. The Parties are independent contractors. This Agreement does not create any partnership, joint venture, agency, fiduciary, or employment relationship between the Parties. Utility Ranger’s performance of Admiral Services, its transmission of communications under Section 9.4, and any other action taken at Customer’s direction do not create an agency or fiduciary relationship, do not make Utility Ranger a representative of Customer for any purpose beyond the limited technical performance of the requested task, and do not confer on Utility Ranger any authority to bind Customer, to make decisions on Customer’s behalf, or to exercise independent judgment regarding Customer’s billing.

24.8 Entire Agreement; Order of Precedence. This Agreement, together with any Order Form, Exhibit A (if Customer subscribes to the Admiral Add-On), the Privacy Policy, and the Payment Processor’s agreement, constitutes the entire agreement between the Parties and supersedes all prior agreements on the subject matter. In the event of a conflict, an Order Form controls over this Agreement for the specific terms it addresses; otherwise this Agreement controls, and Exhibit A controls over this Agreement solely with respect to Admiral Services.

25. Contact

Questions about this Agreement may be directed to Utility Ranger LLC at [email protected], and/or by mail to 66 W Flagler Street, Suite #900, PMB 11488, Miami, FL 33130.

By accessing or using the Subscription Services, Customer acknowledges that it has read, understood, and agrees to be bound by this Agreement.

A.1 Availability; Approval; Scope of Admiral Services

Availability and Approval. The Admiral Add-On is not a generally available feature of the Subscription Services, is not included in any published subscription plan, and is not offered to the general public. Utility Ranger makes the Admiral Add-On available on a limited, case-by-case basis and in its sole discretion to a small number of Customers that Utility Ranger determines to be eligible. Utility Ranger alone selects and weighs the criteria it applies, which may include portfolio size and composition, account standing and history, operational and jurisdictional complexity, the quality and readiness of Customer Data, and Utility Ranger’s available capacity at the time of the request.

Customer has no right or entitlement to the Admiral Add-On. Utility Ranger may decline any request without cause and without explanation, and has no obligation to make the Admiral Add-On available to any Customer, including a Customer to which it has previously been made available. Making the Admiral Add-On available to one Customer, property, portfolio, or period creates no right, precedent, course of dealing, or expectation for any other Customer, property, portfolio, or period.

The Admiral Add-On takes effect only upon Utility Ranger’s written approval and the Parties’ agreement on scope and fees in an Order Form or other written confirmation. Utility Ranger may change the approved scope, or suspend or withdraw the Admiral Add-On, on 30 days’ notice, or immediately where Utility Ranger reasonably determines that Customer’s data or instructions are unreliable, that Customer has not met its obligations under Section A.3, or that continued performance presents a legal, regulatory, compliance, security, or operational risk. Withdrawal of the Admiral Add-On does not terminate the Agreement, and Customer may continue to use the Platform on a self-service basis.

Scope of Admiral Services. Under the Admiral Add-On, Utility Ranger may, as an accommodation and solely at Customer’s direction, perform certain operational tasks on Customer’s behalf, which may include configuring billing settings, entering or importing data, running allocation calculations, preparing draft Resident statements, and similar processing tasks, in each case using the data, rates, parameters, and instructions that Customer supplies or approves. The specific tasks are as described in the applicable Order Form or written confirmation, or as the Parties otherwise agree.

A.2 Customer Direction and Control

In performing any Admiral Services, Utility Ranger acts solely as Customer’s directed service provider, carrying out Customer’s instructions. Utility Ranger does not act as an independent decision-maker, biller, collector, or advisor. Customer retains sole authority and responsibility for all billing decisions described in Section 6 of the Agreement, including whether to bill, whom to bill, what to bill, which allocation method to use, and what rates, fees, and disclosures to apply. Utility Ranger’s performance of Admiral Services does not transfer any of those decisions, or any responsibility for them, to Utility Ranger.

A.3 Pre-Bill Review and Approval

Before any bill, statement, charge, or allocation prepared with Admiral Services is issued to Residents, Customer will review and approve it through Utility Ranger’s pre-bill review and approval process. Customer is responsible for reviewing each pre-bill summary for accuracy and compliance and for providing approval before bills are released. Customer’s approval constitutes Customer’s confirmation that the billing is accurate, authorized, and compliant, and that Customer takes responsibility for it. Utility Ranger is not responsible for issuing bills that Customer has approved or for the consequences of Customer’s approval.

A.4 No Independent Billing Authority; Not a Biller of Record

Customer acknowledges and agrees that, even when Utility Ranger performs Admiral Services: (a) Utility Ranger is not the biller of record, the utility, a collection agency, or a debt collector with respect to Residents; (b) Utility Ranger does not independently originate charges and acts only on Customer’s data and instructions; and (c) the billing relationship is at all times between Customer and its Residents. Utility Ranger does not take custody of Resident funds; Resident payments are handled by the Payment Processor as described in the Agreement.

A.5 Customer Retains Sole Responsibility and Liability

Notwithstanding any assistance Utility Ranger provides under the Admiral Add-On, all responsibility and liability for Customer’s billing practices remain exclusively with Customer, including responsibility for accuracy, legality, required disclosures and consents, and compliance with all applicable laws in each jurisdiction. Customer’s indemnification obligations in Section 21 of the Agreement expressly extend to any task performed by Utility Ranger at Customer’s direction under the Admiral Add-On.

A.6 No Legal, Tax, or Compliance Advice

No Admiral Service, and no act performed by Utility Ranger personnel in connection with the Admiral Add-On, constitutes legal, tax, accounting, regulatory, or compliance advice, or any representation that Customer’s billing is lawful in any jurisdiction. Customer remains responsible for obtaining its own professional advice as described in Section 7 of the Agreement.

A.7 Data and Instructions; No Duty to Verify

Utility Ranger performs Admiral Services based solely on the data, rates, parameters, and instructions Customer supplies or approves, and has no obligation to independently investigate, audit, or verify their accuracy, completeness, or legality. Customer is responsible for ensuring that the data and instructions it provides are accurate, complete, lawful, and current. Utility Ranger is not responsible for results derived from inaccurate, incomplete, or unlawful data or instructions provided or approved by Customer.

A.8 Fees for Admiral Services

The Admiral Add-On is provided for an additional fee determined during onboarding based on the scope of services requested, portfolio size and complexity, and the level of ongoing assistance required, as set forth in the applicable Order Form or written confirmation. Because the Admiral Add-On is not generally available, its fee is not published pricing and is agreed on a per-account basis. The fee is billed on the same monthly, automatic basis as other subscription fees under Section 4 of the Agreement and is subject to Section 4.9 (Price Changes). Utility Ranger may reassess the fee if the scope of Admiral Services materially changes, with any adjustment taking effect on notice under Section 4.9. The Admiral Add-On is month-to-month and may be cancelled consistent with Section 5 of the Agreement.

A.9 Disclaimers and Liability

The Admiral Services are part of the Subscription Services and are subject to all disclaimers, releases, and limitations of liability in the Agreement, including Sections 18, 19, and 20. Without limiting those provisions, Utility Ranger’s total liability arising out of or relating to the Admiral Services is subject to the liability cap in Section 20.2 of the Agreement.

A.10 Termination of Admiral Services

Either Party may discontinue the Admiral Add-On on the same month-to-month basis as the Agreement, and Utility Ranger may also withdraw it as described in Section A.1. Discontinuing the Admiral Add-On does not terminate the Agreement, and Customer may continue to use the Platform on a self-service basis.

A.11 Resident-Facing Materials and Communications Under Admiral Services

Any Resident-facing statement, notice, letter, email, or other communication prepared, configured, or transmitted in connection with Admiral Services is Customer’s communication, is issued in Customer’s name as biller of record, and is subject to Customer’s review and approval under Section A.3. Sections 8.4, 8.5, and 9.4 of the Agreement apply in full to Admiral Services. Any draft, template, form, addendum, letter, notice, or other document that Utility Ranger prepares, adapts, or supplies in connection with Admiral Services is a Sample Material for purposes of Section 7.5 of the Agreement, and any proposed reply to a Resident inquiry that Utility Ranger supplies in connection with Admiral Services is a Suggested Response for purposes of Section 7.6 of the Agreement. Customer is solely responsible for reviewing each such document with its own legal counsel before adopting, delivering, or relying on it, and Utility Ranger assumes no responsibility or liability for its legality, sufficiency, or consequences. Utility Ranger’s preparation of any such document at Customer’s request does not make Utility Ranger the author, approver, sender, or biller of record for purposes of any claim by a Resident or any third party.